Privacy Policy

This Privacy Policy explains how LocalPulseHub ("we", "us", "our") collects, uses, and protects your personal data when you use our review reply automation service. We are committed to handling your data in line with applicable privacy laws.

1. Data controller

The data controller responsible for your personal data is:

LocalPulseHub, Zenel Hajdini, 70000 Ferizaj, Kosovo. You can reach us at any time at support@localpulsehub.com.

2. Data we collect

• Account data: your name, email address, and a securely hashed password when you sign up.
• Business data: your Google Business Profile connection (OAuth tokens, stored encrypted) and the reviews associated with your connected locations, which we fetch in order to draft replies.
• Billing data: payments are processed by Paddle, our merchant of record. Your card or payment details never touch our servers; we only store subscription status, plan, and Paddle customer/subscription identifiers.
• Phone number: if you provide one, we use it for one-time passcode (OTP) verification and for optional WhatsApp alerts about 1-star reviews.
• Brand voice settings: your language, formality, tone, and custom instructions used to personalize AI-drafted replies.

3. Third-party processors

We work with the following sub-processors to operate the service:

• Supabase — database, hosting, and authentication.
• Paddle — payment processing and merchant of record.
• Resend — transactional email (verification, approval links, trial reminders).
• Twilio — SMS/WhatsApp delivery for phone verification and 1-star review alerts.
• OpenAI — AI reply generation. Review text and your brand voice settings are sent to this provider solely to draft replies.
• Google APIs — fetching reviews and publishing replies to your Google Business Profile.
• Vercel — application hosting.

4. How we use your data

We process your data for the following purposes:

• Providing the service: creating your account, connecting your Google Business Profile, fetching reviews, drafting and publishing replies, and managing your subscription.
• Service improvement and security: preventing abuse, keeping the platform secure, and improving reliability.
• Optional communications: WhatsApp 1-star review alerts and marketing emails, where you have opted in. You can opt out at any time.

5. Retention

We keep your personal data for as long as your account is active. When you delete your account, we delete or anonymize your personal data within a reasonable period, except where we are legally required to retain it (for example, billing records kept for tax purposes).

6. Your rights

You have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Request deletion of your data — you can delete your account directly from the settings page, or email us.
• Restrict or object to certain processing.
• Data portability — receive your data in a structured format.
• Withdraw consent at any time, without affecting prior processing.

To exercise any of these rights, contact us at support@localpulsehub.com.

7. Cookies

We only use strictly essential cookies required for authentication and session security. We do not use advertising or third-party tracking cookies.

8. International transfers

Some of our processors are located in other countries. Where personal data is transferred internationally, we rely on appropriate contractual and technical safeguards to protect it.

9. Contact

For any privacy questions or requests, email support@localpulsehub.com.