Refund & Cancellation Policy

This policy explains how cancellations and refunds work for LocalPulseHub subscriptions and one-time purchases. It is part of our Terms of Service.

1. Cancellation

You can cancel your subscription at any time from the billing page in your dashboard. Cancellation takes effect at the end of the current billing period; you retain full access until then. No partial-period charges apply after cancellation.

2. Free trial

New accounts may start with a 14-day free trial, with no payment card required. If you do not subscribe before the trial ends, you are never charged.

3. Refunds

• Paddle acts as our merchant of record, so purchases are transactions with Paddle and Paddle's buyer terms apply.
• If you believe you were charged in error, contact us within 14 days of the charge via our contact page or at support@localpulsehub.com and we will review the request with Paddle.
• Approved refunds are issued to the original payment method.

4. One-time purchases

One-time purchases (such as SMS top-up credit packs) are non-refundable once credits have been used. Unused credits never expire.

5. Questions

For any billing question, reach us via the contact page or at support@localpulsehub.com.